Size & Chart
Your satisfaction is our long-term pursuit. Once your package has arrived, we strongly suggest you open it and check to make sure the items meet your requirements. Before the return, please don’t remove the tag and keep it in new or unused condition as the original.
If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt(For wedding dresses and special occasion dresses within 7calendar days). Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.
The products can be returned or exchanged within 14 days after received. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product is in its original packaging
- The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
Please email firstname.lastname@example.org before the return, we'll provide you our return address. We do not accept the return package without informing.
Please send the product along with the product list which includes Order Number, Product SKU. Return Tracking No. is required; we will deal with the product exchange or refund after we get your returning parcel.
If the return applied, we will reply to you within 1-2 business days.
We will refund your money to your original payment account within 7-10 business days after your return package is received and confirmed. We are not responsible for lost, damaged or stolen packages.
Always21 can ship single item samples or large orders WORLDWIDE. You'd better note the import tax condition in your own country before ordering.
We provide economical parcels, standard transportation, and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time. The address page in the shopping process has detailed price and shipping time instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.
For the non-free shipping items or urgent orders, in these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:
Weight and dimensions of the package.
We offer buyers a special shipping discount sometimes, please pay attention to our website activities. You can get extra rewards of FREE SHIPPING on shipping when you buy multiple items or spend a certain amount.
- Processing Time
In-stock items will be sent out within 24-72 hours and expected to arrive in 25-30 days. Non-stock items will be sent out according to different processing time. You can check it from the product page. The time we are talking about is a working day and may be delayed if we encounter holidays.
*There is different processing time for different items. You can check the processing time from the product page. Once your order is placed, you can check the order shipping info from the online order status page. We will also inform you through your registered email.
- Delivery Time
There are three key factors that will decide when you will receive your items.
1) Shipping Method.
2) Items in stock will be shipped out in 24-72 hours. You can check it from the product page. 3) Some unavoidable reasons:
We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.
As to the order status and shipping information of your package, you can refer to "My Account" on our website and then click the “My orders”, to view all the detailed information about your order.
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan;
Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi;
Cambodia, Cameroon, Canada, Canary Is., Cape Verde, Cayman Islands, Central African Republic, Chad, Channel Islands, Chile, Ciiannel Islands, Cocos(Keeling)Islands, Colombia, Comoros Islands, Congo, Cook Islands, Costa Rica, Cote D Ivoire, Croatia, Curacao Island (Netherlands), Cyprus, Czech Republic;
The Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic;
East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia;
The Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia;
Gabon, Gambia, Georgia(Asia), Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana;
Haiti, Honduras, Hungary;
Iceland, India, Indonesia, Ireland, Israel, Italy;
Jamaica, Japan, Jordan;
Kazakhstan, Kenya, Kiribati, Korea South, Kosovo, Kuwait, Kyrgyzstan;
Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg;
Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Marten, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, the Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar;
Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway;
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico;
Reunion, Romania, Russian Federation, Rwanda;
Saint Lucia, Saint Pierre and Miquelon, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, Somaliland, South Africa, Spain, Sri Lanka, St Vincent, ST. BARTHELEMY, Suriname, Swaziland (Africa), Sweden, Switzerland;
Tajikistan, Tanzania, Thailand, The Federation of Saint Kitts and Nevis, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks And Caicos Islands, Tuvalu;
Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan;
Vanuatu, Vatican, Venezuela, Vietnam, Virgin Islands(British), Virgin Islands(US);
Wallis And Futuna Islands;
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations in the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order.